Seeing the System

Results & Impact 

Seeing the System demonstrates my ability to apply performance consulting principles to instructional design. Developed during my graduate studies, the course translates systems thinking and performance analysis into an engaging learning experience for new instructional designers. 

As the sole instructional designer and developer, I designed the instructional strategy, visual identity, learner interactions, Storyline development, and assessment activities. The project showcases my ability to transform complex performance improvement concepts into practical learning experiences that help learners analyze organizational challenges before recommending instructional solutions.

The Challenge 

Human Performance Technology introduces learners to systems thinking, performance analysis, and root cause investigation, concepts that are often perceived as theoretical and difficult to apply. Traditional instruction often emphasizes terminology and models without providing meaningful opportunities for learners to practice analyzing real workplace situations.

The challenge was to design an engaging eLearning experience that transformed these abstract concepts into authentic, scenario-based learning. By placing learners in the role of a performance consultant investigating operational challenges at Burger Barn, the course encourages critical thinking, problem-solving, and the practical application of performance improvement principles.

My Role 

As the sole instructional designer and developer, I led every phase of the project from concept through final course development. Drawing on my own experience learning Human Performance Technology, I intentionally designed the course for beginners by breaking complex concepts into manageable, engaging learning experiences. I developed the instructional strategy, course architecture, storyboard, narration, interactive activities, assessments, visual design, and the complete Articulate Storyline implementation.

Throughout the project, I focused on making abstract performance-improvement concepts more approachable through realistic workplace scenarios, progressive learning activities, and immediate feedback. My goal was to help new instructional designers build confidence by applying Human Performance Technology principles in practical, memorable ways.

Reflection 

Seeing the System reinforced my belief that effective instructional design is about making complex ideas accessible without oversimplifying them. As I learned Human Performance Technology myself, I recognized how overwhelming the terminology and frameworks could feel for beginners. That experience influenced every design decision, from using a familiar restaurant setting to organizing content into short, interactive scenarios that built confidence through practice.

This project strengthened my ability to transform abstract concepts into meaningful learning experiences and reminded me that the best instruction doesn't just explain ideas; it helps learners apply them. It also deepened my skills in Storyline development, scenario-based learning, and designing interactions that encourage critical thinking rather than memorization. 

Designing this experience reinforced principles of Human Performance Technology by focusing on performance analysis, systems thinking, and learning activities that addressed real workplace challenges rather than simply presenting information.